Identified - The issue has been identified as failing UPS devices attached to the core switch infrastructure. Internet services have been restored, but we will continue to experience outages during power fluctuations or brownouts until the UPS devices powering the core switches are replaced.
Dec 18, 2025 - 14:54 PST
Investigating - Hello Everyone,
ITS is investigating internet issues in Red 1. We will follow up with more information once it becomes available.
Dec 18, 2025 - 14:13 PST
Identified - The primary issue has been identified, and Technology Teams are working to provide a long-term solution. Temporary measures are in place and available to facilitate the time sensitive reports required. Moving the incident to P2 status and future messaging/updates will resume during core hours.
Dec 17, 2025 - 19:03 PST
Investigating - IT teams have been engaged and are investigating the issue.
Dec 17, 2025 - 17:57 PST
Welcome to the Denali Information Services Status page. Use this site to get more information about the current status of systems hosted by Denali's Information Technology and Services.
Line of Business Applications
Degraded Performance
90 days ago
99.62
% uptime
Today
Sage
Operational
90 days ago
99.46
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
Kimble
Degraded Performance
90 days ago
100.0
% uptime
Today
BI Reporting
Operational
90 days ago
100.0
% uptime
Today
Starship
Operational
90 days ago
100.0
% uptime
Today
MIS Portals
Operational
90 days ago
100.0
% uptime
Today
Channel Online
Operational
90 days ago
96.01
% uptime
Today
Amazon C Orders
Operational
90 days ago
100.0
% uptime
Today
Amazon N Orders
Operational
90 days ago
100.0
% uptime
Today
Remote App Service
Operational
90 days ago
100.0
% uptime
Today
OST
Operational
90 days ago
99.47
% uptime
Today
ScanCo
Operational
90 days ago
100.0
% uptime
Today
Insync
Operational
90 days ago
100.0
% uptime
Today
RAMP
Operational
90 days ago
99.47
% uptime
Today
OPUS
Operational
90 days ago
99.47
% uptime
Today
Salesforce NA170
Operational
90 days ago
100.0
% uptime
Today
Cherwell
Operational
90 days ago
99.47
% uptime
Today
Dynamics 365
Operational
90 days ago
100.0
% uptime
Today
MPL
Operational
90 days ago
99.47
% uptime
Today
Email and Collaboration
Operational
90 days ago
100.0
% uptime
Today
Exchange Online
Operational
90 days ago
100.0
% uptime
Today
OneDrive
Operational
90 days ago
100.0
% uptime
Today
SharePoint Online
Operational
90 days ago
100.0
% uptime
Today
Microsoft Teams
Operational
90 days ago
100.0
% uptime
Today
WebEx
Operational
90 days ago
100.0
% uptime
Today
Box
Operational
90 days ago
100.0
% uptime
Today
Box Login/SSO
Operational
Box Box Sync
Operational
Box Box Drive
Operational
Smartsheet Sign in via Microsoft Azure AD
Operational
Smartsheet Sheets
Operational
Smartsheet Sharing
Operational
Smartsheet Dashboards
Operational
Service Desk Applications
Operational
90 days ago
100.0
% uptime
Today
Cisco Contact Center
Operational
90 days ago
100.0
% uptime
Today
Calabrio Workforce Management
Operational
90 days ago
100.0
% uptime
Today
Infrastructure Services
Operational
90 days ago
100.0
% uptime
Today
Storage and Compute
Operational
90 days ago
100.0
% uptime
Today
SQL Services
Operational
90 days ago
100.0
% uptime
Today
Cohisty Backup Services
Operational
90 days ago
100.0
% uptime
Today
SendGrid SMTP
Operational
SendGrid API
Operational
1Password AWS S3 (us-standard)
Operational
FTP Services
Operational
90 days ago
100.0
% uptime
Today
Network Services
Operational
90 days ago
99.88
% uptime
Today
Redmond Production Network
Operational
90 days ago
100.0
% uptime
Today
Redmond Wireless Network
Operational
90 days ago
100.0
% uptime
Today
Redmond Config Network
Operational
90 days ago
100.0
% uptime
Today
Plano Production Network
Operational
90 days ago
100.0
% uptime
Today
Plano Wireless Network
Operational
90 days ago
100.0
% uptime
Today
Plano Config Network
Operational
90 days ago
100.0
% uptime
Today
Indiana Production Network
Operational
90 days ago
99.98
% uptime
Today
Indiana Wireless Network
Operational
90 days ago
100.0
% uptime
Today
Tukwilla DC Production Network
Operational
90 days ago
99.41
% uptime
Today
VPN Services
Operational
90 days ago
99.47
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jan 22, 22:44 PST
Update -
Microsoft has marked this as resolved. This is their final update: "We’ve confirmed that the affected infrastructure has returned to a healthy state and is operating as expected. We’ll continue to closely monitor the remediation actions taken and make any necessary adjustments to maintain stability. If users experience any residual issues, clearing local DNS caches or temporarily lowering DNS TTL values may help ensure updates are reflected more quickly."
Jan 22, 22:44 PST
Monitoring -
Hello Everyone,
Microsoft is reporting degraded service functionality, and some users are unable to access Microsoft 365 Services.
The affected services are as follows:
Microsoft Exchange (Outlook Email) Microsoft OneDrive Microsoft SharePoint Online Microsoft Defender XDR Microsoft 365 Suite Microsoft Purview
ITS will monitor Microsoft's communications and provide an update as soon as one becomes available.
Jan 22, 14:19 PST