All Systems Operational

About This Site

Welcome to the Denali Information Services Status page. Use this site to get more information about the current status of systems hosted by Denali's Information Technology and Services.

Uptime over the past 90 days. View historical uptime.
Line of Business Applications Operational
90 days ago
99.59 % uptime
Today
Sage Operational
90 days ago
99.44 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Kimble Operational
90 days ago
100.0 % uptime
Today
BI Reporting Operational
90 days ago
99.97 % uptime
Today
Starship Operational
90 days ago
99.58 % uptime
Today
MIS Portals Operational
90 days ago
99.97 % uptime
Today
Channel Online Operational
90 days ago
96.01 % uptime
Today
Amazon C Orders Operational
90 days ago
100.0 % uptime
Today
Amazon N Orders Operational
90 days ago
100.0 % uptime
Today
Remote App Service Operational
90 days ago
99.97 % uptime
Today
OST Operational
90 days ago
99.44 % uptime
Today
ScanCo Operational
90 days ago
100.0 % uptime
Today
Insync Operational
90 days ago
100.0 % uptime
Today
RAMP Operational
90 days ago
99.44 % uptime
Today
OPUS Operational
90 days ago
99.44 % uptime
Today
Salesforce NA170 Operational
90 days ago
100.0 % uptime
Today
Cherwell Operational
90 days ago
99.47 % uptime
Today
Dynamics 365 Operational
90 days ago
100.0 % uptime
Today
MPL Operational
90 days ago
99.44 % uptime
Today
Email and Collaboration Operational
90 days ago
99.99 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
OneDrive Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
WebEx Operational
90 days ago
99.98 % uptime
Today
Box Operational
90 days ago
100.0 % uptime
Today
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Smartsheet Sign in via Microsoft Azure AD Operational
Smartsheet Sheets Operational
Smartsheet Sharing Operational
Smartsheet Dashboards Operational
Service Desk Applications Operational
90 days ago
99.99 % uptime
Today
Cisco Contact Center Operational
90 days ago
99.98 % uptime
Today
Calabrio Workforce Management Operational
90 days ago
100.0 % uptime
Today
Infrastructure Services Operational
90 days ago
100.0 % uptime
Today
Storage and Compute Operational
90 days ago
100.0 % uptime
Today
SQL Services Operational
90 days ago
100.0 % uptime
Today
Cohisty Backup Services Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
SendGrid API Operational
1Password AWS S3 (us-standard) Operational
FTP Services Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
99.88 % uptime
Today
Redmond Production Network Operational
90 days ago
100.0 % uptime
Today
Redmond Wireless Network Operational
90 days ago
100.0 % uptime
Today
Redmond Config Network Operational
90 days ago
100.0 % uptime
Today
Plano Production Network Operational
90 days ago
100.0 % uptime
Today
Plano Wireless Network Operational
90 days ago
100.0 % uptime
Today
Plano Config Network Operational
90 days ago
100.0 % uptime
Today
Indiana Production Network Operational
90 days ago
100.0 % uptime
Today
Indiana Wireless Network Operational
90 days ago
100.0 % uptime
Today
Tukwilla DC Production Network Operational
90 days ago
99.39 % uptime
Today
VPN Services Operational
90 days ago
99.44 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Sage 100 Maintenance Dec 5, 2025 18:00-21:00 PST

Scheduled - MIS will be performing Sage 100 weekly maintenance.
Dec 05, 2025 - 09:28 PST
Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Channel Online Location Based Customer Access Issue, 403 Forbidden
Resolved - The impacted customers have all noted that they are able to access ChannelOnline.
An ongoing discussion is occurring with the vendor to provide better (any) communication when changes like this are deployed and to work with us to have a broader range of valid countries of origin for COL.
Nov 26, 10:15 PST
Identified - Early in October 2025, Channel Online (COL) made an unannounced changed to their network gateway which changed the list of countries they will allow access from.

So far, we have complaints about encountering a "403 forbidden" page from RXO & Amazon customers in Romania, Spain, Germany, and the UK, some accessing through a VPN in Ireland. They are attempting COL access via a link on their Coupa platform (not Denali managed).

We have a ticket open with COL and are actively investigating. We have advised customer attempt using a US based VPN to access, as this has allowed access for at least one reporting end-user. We have also asked COL to confirm they are permitting access from Ireland, and asked if Romania could be added to the allowed list.

Amazon Impact: This is preventing some Amazon EU/UK users from accessing the Denali Channel Online storesite, which will prevent "C" orders (low volume).
RXO Impact: Single reporting user has been advised to use a US based VPN.

ChannelOnline supports the following countries and can be logged in from:
Australia, Brazil, Canada, Germany, India, Mexico, Netherlands, Philippines, Portugal, Puerto Rico, United Kingdom, United States

Denali Tickets: RITM0011616, INC0030887
COL Ticket: CXCOL-16718
Nov 14, 11:28 PST
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Sage 100 Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 PST
Scheduled - MIS will be performing Sage 100 weekly maintenance.
Nov 21, 09:12 PST
EDI Outage (customers and vendors)
Resolved - All EDI doc transmissions are being sent and received correctly.
Nov 21, 09:12 PST
Monitoring - EDI is back up and I've run all the jobs to catch up EDI doc sends. Below is the impact, which thankfully is very small. We will continue to monitor the issue.

Customers impacted:
Amazon (EDI invoices/810's, specifically for badge orders) - low volume - no pending invoices, so no impact
FedEx (FTIP orders/850's & 856's) - medium volume - no pending orders or ASN's, so no impact
XPO (EDI invoices/810's) - low volume - no pending invoices, so no impact

Vendors impacted:
Bank of America (payments) - low volume - no pending payments, so no impact
Dell (PO's/850's & ASN's/856's) - low volume - one pending order now sent and no pending ASN's
HPE (PO's/850's & ASN's/856's) - low volume - no pending orders or ASN's, so no impact
Juniper (PO's/850's & ASN's/856's) - low volume - no pending orders or ASN's, so no impact
SEIT (PO's/850's & ASN's/856's) - low volume - one pending order now sent and no pending ASN's
Nov 12, 11:29 PST
Identified - We have an ongoing EDI outage affecting customers and vendors. This is due to some troubleshooting that was being done to resolve an issue for FedEx FTIP orders. The connection string between the EDI application and SQL has been broken and the resolution should be quick and simple to implement, but we need the EDI application vendor to assist. We are awaiting their response and will update the group once it's resolved. We usually get same day responses from our EDI vendor, so we are hoping this is resolved in the next couple hours.

To clarify this is not affecting C & N orders.

Customers impacted:
Amazon (EDI invoices/810's, specifically for badge orders) - low volume
FedEx (FTIP orders/850's & 856's) - medium volume
XPO (EDI invoices/810's) - low volume

Vendors impacted:
Bank of America (payments) - low volume
Dell (PO's/850's & ASN's/856's) - low volume
HPE (PO's/850's & ASN's/856's) - low volume
Juniper (PO's/850's & ASN's/856's) - low volume
SEIT (PO's/850's & ASN's/856's) - low volume
Nov 12, 10:40 PST
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