Issue appears to have resolved and we have been able to complete the COL/MPL sync for the last two business days. The vendor indicates this may have been a bandwidth issue or a general bottleneck with the Custom Item Download process on their side.
Posted Mar 16, 2026 - 09:54 PDT
Update
Custom Item Exports completed today without issue, allowing us to perform the COL/MPL syncs in NA and EU. Awaiting further input from developer on root cause or if they have performed troubleshooting efforts on their end. We will continue to monitor issue to see if the process remains stable.
Posted Mar 12, 2026 - 10:26 PDT
Update
After multiple retries we were able to successfully perform the NA COL/MPL sync. However, we do not consider the vendor process stable and will continue to work to engage them on a permanent solution. Please allow up to 24 hours for any newly added Custom Items to show in the catalog.
Posted Mar 11, 2026 - 11:17 PDT
Update
There was a brief period this morning where Custom Item Export functionality appeared to have been restored, and we were able to complete the EU COL/MPL sync. Unfortunately it ceased functioning by the time we started working on the NA sync. We are still awaiting a response from the vendor.
Posted Mar 11, 2026 - 10:02 PDT
Identified
The COL Custom Item Export process is timing out/not working. This is preventing us from synching the MPL to COL. A ticket has been opened with the vendor. An MPL synch has not been performed in NA or EU since 03/06/26. COL Ticket# CXCOL-18359
Posted Mar 10, 2026 - 14:41 PDT
This incident affected: Line of Business Applications (Channel Online).